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Support

Need help with one of our iPhone apps? I’m happy to help.

Before You Contact Support

Including the following information will help me investigate your question or issue more quickly:

Email Support

I personally read every support request and will respond as soon as possible.

Help by app

Common support questions

Where do I check device compatibility?

Open the app’s App Store listing for the current supported devices, iOS requirement, and release information.

Where do I check purchases?

Apple processes App Store purchases. Check your Apple purchase history and make sure you are using the Apple Account associated with your purchase. For an app-specific unlock problem, email the app name and a description of what you see; never send payment-card details.

Will deleting the app delete my data?

Deleting an app removes local app data, but private iCloud data or Apple-managed backups may remain. Read that app’s privacy policy before deleting data or reinstalling.